Refund policy

Return, Exchange and Refund Policy

Last updated: August 2, 2026

This Return, Exchange and Refund Policy applies to all products sold through the AsianStan online store, including products offered under the Sigorlife brand.

It supplements our Terms and Conditions of Sale and sets out the conditions applicable to the exercise of the right of withdrawal, returns, exchanges, and refunds.

1. Right of Withdrawal

In accordance with Articles L221-18 and following of the French Consumer Code, customers have the right to withdraw from their purchase within fourteen (14) calendar days from the date of receiving their order, without having to provide any reason.

The right of withdrawal may be exercised by sending AsianStan a clear and unambiguous statement by email or postal mail before the legal withdrawal period expires.

To be eligible for a return, the product must be:

  • new and unused and, where applicable, unworn;

  • unwashed in the case of textile products;

  • complete, including all accessories where applicable;

  • returned in its original packaging whenever this packaging is necessary to protect the product;

  • in a condition that allows it to be resold.

Any product returned incomplete, used, damaged, or unsuitable for resale may be refused or subject to a reduction in the refund amount, in accordance with applicable law.

2. Special Conditions Depending on the Product Category

K-pop Products – AsianStan

Albums, DVDs, Blu-rays, books, magazines, lightsticks, stationery, and official merchandise are manufactured, packaged, and sealed directly by the publishers or manufacturers.

Accordingly:

  • photocards, postcards, posters, stickers, exclusive cards, inclusions, and other bonus items are randomly distributed by the manufacturers;

  • no return, exchange, or refund will be accepted solely because the inclusions received do not match the customer's preferences;

  • product contents, artwork, bonus items, packaging, or edition specifications may be modified by the manufacturers without prior notice;

  • pre-order benefits (POBs), supplier gifts, and promotional bonuses are available only while stocks received from suppliers last;

  • first press editions, limited editions, and exclusive versions are available only in the quantities supplied by distributors.

Imported products may show minor cosmetic imperfections resulting from international shipping, storage, or the manufacturer's original packaging, such as slightly dented corners, minor scratches on protective film, or small marks on the packaging.

These minor imperfections do not affect the product's intended use and are not considered manufacturing defects.

Sigorlife Products

Sigorlife products include, but are not limited to, clothing, accessories, stationery, home décor items, and handmade creations.

Textile Products

Clothing must be returned:

  • unworn;

  • unwashed;

  • free from any odors (including perfume, smoke, or similar);

  • with the original tags attached, where applicable.

Each product page includes a size guide. As sizing may differ from European standards, customers are strongly encouraged to review the size guide carefully before placing an order.

Choosing the wrong size does not constitute a product defect.

Handmade Creations

Handmade products may display slight variations in color, texture, finish, dimensions, or materials due to their handcrafted nature.

These differences reflect the uniqueness of handmade products and do not constitute defects giving rise to a refund or exchange.

Likewise, differences in color rendering caused by screen settings are not considered defects.

3. Products Excluded from Returns or Subject to Special Conditions

Unless otherwise required by applicable law, the following products cannot be cancelled after the order has been confirmed or are subject to specific conditions:

  • pre-orders that have already been submitted to the supplier;

  • special orders made at the customer's request;

  • personalized or made-to-order products;

  • gift cards.

Where the statutory right of withdrawal applies under

applicable law, it remains fully enforceable.

4. Return Procedure

All return requests must be sent to:

contact@asianstan.com

Your request must include:

  • your order number;

  • the product(s) concerned;

  • the reason for the return.

Once your request has been approved, AsianStan will provide you with the return instructions and, where applicable, the return address.

Returns sent without prior authorization from AsianStan will not be accepted or processed.

5. Defective Product or Order Preparation Error

If you receive a product that is damaged, incomplete, or does not match your order, you are requested to contact AsianStan within 72 hours of receiving your parcel, providing photographs or videos clearly showing the issue.

After reviewing your request, AsianStan will, depending on the circumstances, offer one of the following solutions:

  • a replacement product, subject to availability;

  • a refund; or

  • any other appropriate solution.

This procedure is independent of the statutory legal warranties that may apply.

6. Return Shipping Costs and Refunds

Return shipping costs are the responsibility of the customer, except where the return results from:

  • an order preparation error attributable to AsianStan; or

  • a product recognized as defective.

Once the returned product has been received and inspected, the refund will be issued using the same payment method used for the original purchase, within a maximum period of fourteen (14) days, in accordance with applicable law.

7. Returned Parcels and Order Cancellation

Customers are responsible for ensuring that the delivery information provided when placing an order is accurate, complete, and up to date.

AsianStan shall not be held liable for delivery delays, failed deliveries, or parcels returned due to incomplete, incorrect, inaccurate, or insufficient delivery information provided by the customer.

If a parcel is returned to AsianStan for any of the following reasons:

  • incomplete or incorrect address;

  • insufficient delivery information;

  • parcel not collected within the carrier's required timeframe;

  • recipient absent during the delivery attempts scheduled by the carrier;

  • refusal of the parcel by the recipient.

The customer may request:

  • a new shipment, provided that the associated shipping costs are borne by the customer; or

  • a refund for the returned products, excluding the original shipping costs and, where permitted by applicable law, excluding any return shipping costs incurred by AsianStan.

Refusing delivery of a parcel does not automatically cancel the order and does not prevent the application of this Return and Refund Policy.

Orders may only be cancelled before preparation has begun.

Pre-orders, special orders, and personalized products can no longer be cancelled once processing has started.

8. Legal Warranties

Regardless of this commercial Return, Exchange and Refund Policy, all products sold by AsianStan benefit, where applicable, from the French statutory warranty of conformity provided for under Articles L217-3 et seq. of the French Consumer Code, as well as the statutory warranty against hidden defects provided for under Articles 1641 et seq. of the French Civil Code.

Nothing in this Policy is intended to limit or exclude the statutory rights granted to consumers under applicable law.

9. Customer Service

If you have any questions regarding a return, exchange, refund, or the exercise of your right of withdrawal, you may contact:

AsianStan

Email: contact@asianstan.com

Postal Address:

1 Avenue du Colonel Driant
Résidence Matisse
55100 Verdun
France

Returns may only be sent after prior authorization from AsianStan and in accordance with the instructions provided by our Customer Service team.