Shipping policy
Shipping Policy
Last updated: August 2, 2026
At AsianStan, we carefully prepare every order to ensure it is delivered under the best possible conditions. This Shipping Policy explains how we process, ship, and deliver the products available through our online store.
1. Shipping Destinations
AsianStan ships its products to the destinations available during the checkout process.
Available shipping destinations may be modified at any time depending on logistical constraints or the availability of our shipping partners.
Customers are responsible for verifying that shipping is available to their country before completing their order.
2. Order Processing
Orders are processed after payment has been successfully confirmed.
The usual processing time is 1 to 5 business days, unless otherwise stated on the product page or in exceptional circumstances.
Orders containing both in-stock items and pre-order items are shipped in accordance with the conditions specified on the relevant product pages or in our Terms and Conditions of Sale.
Orders are not processed or shipped on weekends or public holidays, except in exceptional circumstances.
3. Pre-Orders
Products available for pre-order are clearly identified on their product pages.
The estimated shipping date is provided by the supplier or publisher and is subject to change without notice. AsianStan cannot be held responsible for such changes.
When an order includes pre-order items, shipment may be delayed until all pre-ordered products become available, unless otherwise specified during the ordering process.
By placing a pre-order, the customer acknowledges and accepts these specific delivery timelines.
4. Delivery Times
Delivery times vary depending on the destination, the selected carrier, and any customs clearance procedures that may apply.
Estimated delivery times are provided for information purposes only.
Delays beyond AsianStan's control shall not give rise to liability or entitlement to compensation, without prejudice to any mandatory rights granted under applicable law.
In the event of a significant delivery delay, customers are encouraged to contact our Customer Service team so that we can investigate the shipment with the carrier.
5. Shipping Carriers
Orders are shipped using the carrier(s) offered during checkout, including Colissimo, Mondial Relay, or any other carrier selected by AsianStan depending on the destination or logistical requirements.
AsianStan reserves the right to use an equivalent shipping carrier whenever necessary, provided that this does not increase the shipping cost paid by the customer, unless prior consent is required by applicable law.
6. Shipping Costs
Shipping costs are calculated and displayed before the order is finally confirmed.
They are determined based on factors including the delivery destination, the weight and dimensions of the products, and the selected shipping method.
Any customs duties, import taxes, or customs clearance fees imposed by the destination country remain the sole responsibility of the customer.
7. Receipt of the Order
Customers are responsible for inspecting their parcel upon delivery.
If any visible issue is identified (such as a damaged, opened, or incomplete parcel), the customer should make the appropriate reservations with the carrier and notify AsianStan as soon as possible, providing any relevant supporting evidence (such as photographs and a description of the damage).
This procedure helps facilitate the handling of the claim without affecting the customer's statutory rights under applicable legal warranties.